Last Updated: Dec 10, 2023
At Water.io, we take the protection of your personal data seriously.
Our products, like the Water.io Smart Water Bottle, enable you to track your hydration over the day. We understand that data does not get much more personal than this, and the protection of your personal data is of paramount importance to us. Please take a moment to carefully review this Policy.
WHY DOES WATER.IO PROCESS YOUR PERSONAL DATA?
The sections below explain the categories of personal data we collect and process, as well as the reasons we do so. You will also find information on our legal basis for processing your data, and our data sources.
DEVICE & APPLICATION USERS
Water.io collects and processes your personal data for the following purposes:
For marketing our products and services
For Water.io services
We process personal data when you use our Products, such as to provide you with daily insights about your sport activity, weather at your area, other beverages set manually, and other information about your personal and health status.
For customer service
We process personal data for the purpose of providing customer service and managing our customer communication. If you contact our Support with questions regarding your app data, we may use the provided information to answer your questions and for solving any issues you may have.
For develop our products and services
We process data regarding your use of the Water.io Smart Water Bottle and platform to improve our services and features, such as in the Water.io App. When feasible, we will do this using only pseudonymized, aggregated, or non-personally identifiable data.
For third party integrations and services
We process personal data you provide to Water.io to enable third party integrations, services, features, and offerings. For example, with your permission, our Products may integrate with third party services like Google Health and Apple Health, or other wearable and health Apps. Water.io takes measures to help ensure third party services protect your personal data, which means that Water.io only processes your data with respect to third party integrations when you choose to integrate them with our Products, or when you provide the necessary consents. We process the data we receive from these third parties according to applicable terms, such as the Google Health Limited Use requirements as well as relevant third party developer license agreements, as we become aware of those policies and agreements.
Complying with legal obligations
In certain cases, we must process certain data when it is required by applicable laws and regulations. Such statutory obligations are related, for example, to accounting and tax requirements, legal claims, or other legal purposes. Water.io will oppose any request to provide legal authorities with access to user data for surveillance or prosecution purposes, and will notify users if we receive any such request.
PROCESSED DATA AND DATA SOURCE
In most cases, Water.io collects personal data directly from you, such as when you register for an account, tag your data in the Water.io mobile or web, or use your Water.io Smart Water Bottle. We may also process data that is produced from the information you provide to us. Water.io may also rely on trusted third party processors to collect data on our behalf, such as our payment processor partners.
Water.io processes the following personal data categories when you use our Products:
Contact information – name, email address, mobile phone number, physical address.
User information such as gender, height and weight, User ID, and other information you may provide to us about yourself or your account.
Device information such as IP address and location data.
User manually provided activity and information such as the activities, notes, comments, pictures, and info you provide within the app.
Measured data such as hydration levels, bottle movement data, and temperature data.
Activity levels throughout the day.
WEBSITE CUSTOMERS & VISITORS
If you visit Water.io's Site, have an online account, or complete orders on Water.io's online store, we process personal data for the following purposes:
For orders processing
We process personal data to process, handle, and deliver your purchases, and to facilitate your shopping.
For customer service
We process personal data for the purpose of providing customer service and managing communication with our customers. If you contact our Support with questions regarding our Site or Products, we will use the provided information to answer your questions, and to help solve any issues you may have.
For development and improving of our services
We process personal data regarding visitor use of our Site to improve the quality of our online services. This may involve our use of web statistics and trends on our website and in our online store. When feasible, we will do this using only aggregated and anonymized data.
For advertising and marketing services
For statutory & legal obligations compliance
In certain cases, we must process certain data when it is required by applicable legislation. Such statutory obligations are related, for example, to accounting and tax requirements, legal claims, or other legal purposes.
CHANGES TO THIS PRIVACY NOTICE
We reserve the right to update this Policy from time to time at our sole discretion, but if we do, we'll let you know about any material changes either by notifying you on our Site or by sending you an email or push notification. If you keep using Water.io services after a change, your continued use means that you accept any such changes.